Front End Analysis (FEA)
Attempts to resolve performance
problems often fail to achieve their intended goals because they are selected to
treat only visible symptoms rather than underlying causes.
When the root
causes of a problem are uncovered and eliminated, the probability of eliminating
problems is greatly enhanced. FEA is thus the critical link between performance
gaps and their appropriate interventions and is a major strength of the Human
Performance Improvement (HPI) approach. Powerful performance design tools, based on identified performance needs,
Front-End Analysis (FEA) workshop presents a detailed process for analyzing
and optimizing human performance in the workplace. Optimizing
Human Performance is the most complete and useful tool for analyzing human
performance needs. The approach taken in this workshop is unique in
that it directly ties your work to improved performance by determining the effective
design of interventions most appropriate for each specific situation.
The formula for worthy performance, the performance equation, is the basic
building block of the FEA workshop. Simply stated, it is:
selection plus skill/knowledge/information plus motivation/incentive, plus
environment and plus capability.
The purpose of the performance equation is to provide a means by which
HPI technologists may engineer an environment so that a particular
performance will occur. When the workforce leave work, what is left behind is the
accomplishment. The performance equation includes the four ways HPI
engineers can help clients improve their productivity which include;
information, instruction, incentives and implementation.
A critical and valuable
skill in the process is observation of
What exemplary performers do is often quite
different from what they say they do.
Rely on observation and information as the only way
to accurately assess and design cost-effective interventions to improve human performance.
Appropriate intervention selection involves a systematic, comprehensive, and integrated
response to performance problems and their causes as well as to performance
improvement opportunities. More often than not, the optimum response is a
combination of interventions, representing a multifaceted approach to improving performance.
How a response is constructed is based on the overall
value benefit and investment requirement for the organization. The evaluation of
its success is directly tied to the reduction of the original performance gap,
which is measured in terms of performance improvement and organizational
results. Comprehensive interventions result in significant improvements in the
The implementation of any performance intervention must pay
careful consideration to ever changing management issues to ensure acceptance
and support at all organizational levels. The assessment and evaluation of those
changes provides new information to help achieve and sustain improved
performance. HPI is about people in the workforce and how-to improve and sustain
their productivity and competitiveness.
As new organizational challenges are
identified and addressed, the HPI process is the key to ensuring that the
workforce is ready to help achieve the mission and business goals of the
Today the competitiveness challenge and human capital issues are
at the top of the business agenda. With the proven effectiveness of the FEA
workshop, Front-End Analysis is fast becoming the HPI tool of choice.
workshop is presented in-house at your facility.
completion of this workshop and given the job aids included, participants will
be able to:
Decide when training is truly the best solution to a situation,
and when other interventions would be most appropriate.
Conduct a Project
Alignment Analysis to establish buy in and support for the Front End Analysis
process. Establish up-front which criteria to use in measuring the effectiveness of your
analysis. Identify the
organization's business goals, identify targeted job and job
accomplishments, determine behaviors that will lead to the job
accomplishments. Select the best Front End Analysis tool for a given situation.
Conduct a New
Performance Front End Analysis when dealing with new goals, new processes,
new technologies, and/or new workers. Determine the new goal the
organization is trying to achieve. Determine what jobs
are affected. What is/are the new accomplishments? What are the new
behavior/tasks will be required in order to achieve the accomplishment?
What influences need to be developed? Select the influences that will
encourage the appropriate behaviors.
Conduct a Diagnostic Front End Analysis when current workers in current work environments are not meeting organizational
goals. The process of diagnostic FEA is a process of investigation, much
like physician's process for determining illness in a patient, naming the
problem, gathering evidence regarding the symptoms, identifying the causes,
and only then determining solutions. In diagnostic FEA, determine
which goal is currently not being achieved. Determine the general problem, what the
value of solving the general problem is, what general accomplishment is
deficient, what task is deficient, why is it
deficient and what you do about the deficiency. Select the influences that
will encourage the appropriate behaviors.
biggest return-on-investment received from the Optimizing Human Performance Workshop is the savings from
implementing training only when it is clear that training would solve the
Participants have the opportunity to perform a simulated
Front-End Analysis on examples of actual projects and receive individual
consultation. In addition, participants take home practical job aids to use for
each aspect of a highly successful Front-End Analysis at their organization.
Phone: (410) 266-8400