current economic era is characterized by rapid and unprecedented change and we
face opportunities unlike any we have encountered before. Economic
success in the marketplace is no longer ensured.
greatest strides in increasing economic competitiveness is coming from our most
critical resource: people
Workforce performance is taking on new
significance and Human Performance Improvement (HPI) is the key to global
competitiveness. HPI is a
systematic approach to analyzing, improving, and managing
performance in the workplace. HPI finds cost-effective ways to help people perform their jobs
synonyms of HPI are performance consulting, performance
engineering, and performance quality improvement.
training and education are critical to achieving your business goals, this is just a portion of the solution. Your workforce
needs an exemplary learning system, but it also requires a clear focus on what a
trained workforce needs to produce at the end of training. To achieve exemplary
performance, you need to implement and manage a HPI system.
In today's competitive global marketplace, it is
essential that organizations optimize the performance of every individual and team to achieve desired business
The performance of individuals
and teams vary greatly across the organization - whether
measured in quantity or quality, or the impact
their results have on the bottom line. Today's leaders need to prepare for tomorrow
by placing all employees in
the right positions and giving them the right skills and tools to ensure they can perform at an optimum level.
- How can you cost-effectively improve the percent of exemplary performers in
Raise the bar for your workforce performance expectations. Helping employees become exemplary
performers is the most cost-effective way for you to get the greatest possible return on
your training and performance improvement investments.
performance to establish the level of performance your employees
should be expected to reach and to assess the
potential for improving performance. Exemplary
performers represent an organization's ideal workforce,
yet they typically make up approximately 10% of employees.
This gap provides the real opportunity for organizations
to significantly improve workforce performance.
Use HPI to design the most effective and
cost-efficient solution. How
would you know that someone was performing HPI well? You would
look at their accomplishments. Also you would look for a
variety of outputs such as feedback systems, job aids, work process reengineering documents, and a
low frequency of training interventions. In addition you
will see your business goals accomplished such as reduced
cost, increased revenue, improved safety and improved
and sustaining exemplary workforce performance is largely dependant on all
employees knowing and doing what is expected from them,
and how it is expected, in alignment with culture
changes and changes in the business plan.
have learned to live in a world of mistakes and
defective products as if they were necessary to life. It
is time to adopt a new philosophy in America."
W. Edwards Deming