Constructive feedback is always tough to swallow, but in the end it does us far more good than a diet of flattery. In either case, we should surround ourselves with and value those who speak the truth to us, good or bad. Lack of frequent useful feedback is the leading negative influence on work performance.

Implementing feedback loops and feedback processes within a work system is the most cost-effective intervention solution leading to improved work performance. Help your people improve their competence which will lead to improved confidence and joy in their work. The two best ways to do this are:

• Make sure employees are getting the feedback they need about how and what they’re doing
• Make sure you also get the same feedback (which probably probably hasn't been reaching you)

Want help in acquiring these skills? See the workshops section.