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About Doug Mead

Human Performance Excellence Consultant

I am a seasoned Exemplary Performance Consultant/Practitioner (http://www.exemplaryperformance.com/) with thirty-two years of experience dedicated to helping clients design performance solutions that enable average performers to excel. I am a husband and a father of two wonderful children and five wonderful stepchildren. I am a training developer, instructor, public speaker and personal business coach/mentor. My reputation has endured as my defining body of work has grown. I work on issues that are important to me and two-hundred plus transformational change performance improvement projects have followed. I am a motivated and talented performance improvement professional who is committed to helping clients achieve their goals by helping them improve their individual, team and organizational performance. I am a nurturing person who seeks joy, peace and meaning in my life. I am free spirited, adventurous and creative. I continue to pass along lessons learned because that gives me joy. What is the point of being here, unless you share it and pass it on, and help others along the way?  I try very hard to live an authentic life that feels true to me, which means living my life in service to others.

Purpose

My purpose is to make a significant positive difference in the lives of others around the world by helping individuals and organizations prosper and achieve their business goals. I work side-by-side with clients and lend a hand to create improvement programs designed to strengthen professional well-being, work systems and performance results. 

Values

• Exceptional Customer Service; I provide first-class customized service to meet or exceed client business needs and expectations.  

• Leading Edge Expertise; My specialty is in the analysis of human performance and the design of cost-effective interventions that support client business goals and strategies. My primary focus area has been in the energy industry. I am a certified instructor of Joe Harless' ABCD toolset and have certifications in Front-End Analysis, Job Aids Workshop, and Expert OJT, better known as On-the-Job-Training. I am a long standing member of the International Society for Performance Improvement (ISPI), www.ispi.org and the American Society for Training and Development (ASTD, www.astd.org

• Experience you can trust gained from partnerships with numerous clients on hundreds of successful performance improvement projects resulting in millions of dollars of return-on-investment, very satisfied customers, improved operating performance, and improved safety performance.

• Integrity, Ethics and Respect; Improving business performance with integrity is both my vocation and avocation. Demonstrated respect for the privacy of individuals and organizations. Honesty and truthfulness in my representations to clients, colleagues and others with whom I come in contact while practicing Human Performance Improvement. I guarantee client privacy and satisfaction. I bring experience, focus, and an outsider’s perspective to helping clients discover the best solutions to their specific situations.  

There are many rich and well-respected approaches to improving human performance. I have sought out the most effective and efficient performance system available that considers training as one of many components that influence exemplary performance.  Harmony in performance means not simply choosing training as a single solution but to ensure you have the right attitude, awareness, motivation, support, and the right relationship between yourself and your people.  An effective Human Performance system addresses the logical, emotional, and physical needs of the organization. 

Code of Ethics

1. Add Value. Strive to conduct myself, and manage my projects and their results, in ways that add value for my clients, their customers and the global environment. 
2. Validated Practice. Make use of and promote validated practices in performance technology strategies and standards. 
3. Collaboration. Work collaboratively with clients and users, functioning as a trustworthy strategic partner. 
4. Continuous Improvement. Continually improve my proficiency in the field of performance technology. 
5. Integrity. Be honest and truthful in my representations to clients, colleagues and others with whom I come in contact while practicing performance technology.
6. Uphold Confidentiality. Maintain client confidentiality, not allowing for any conflict of interest that would benefit myself or others.

Standards

1. Focus on results and help clients focus on results. 
2. Look at situations systemically taking into consideration the larger context including competing pressures, resource constraints, and anticipated change. 
3. Add value in how I do the work and through the work itself. 
4. Utilize partnerships or collaborate with clients and other experts as required.
5. Be systematic in all aspects of the process including:

   • The assessment of the need or opportunity. 
   • The analysis of the work and workplace to identify the cause or factors that limit performance.
   • The design of the solution or specification of the requirements of the solution.
   • The development of all or some of the solution and its elements.
   • The implementation of the solution. 
   • The evaluation of the process and the results.

I continue to be committed to learning as much as I can, and then sharing as much of my learning as I can. I expect everyone who participates in coaching services and the workshops that I facilitate to be transformed by the experience. I expect system, process, and individual performance to be transformed as a result of the education experience. As a tried and true leader in the movement to improve business performance, I am unequaled in my level of passion and commitment to help clients become the best the very best leaders they can possibly be. I demonstrate a willingness to share knowledge gained from projects that have been recognized throughout the field of human performance improvement. Together we bridge the gap between where you are and where you need to be to meet your business goals. Together we leverage every action, investment, and opportunity while minimizing effort and risk. I am obsessed with achieving pragmatic outcomes to clients projects. I am very knowledgeable, experienced and extremely trustworthy.